AVFC conducting a survey to season tickets holders

Whilst relaxing with my beautiful fiancée, I heard the sounds of Lybrinth’s Earthquake coming from my iPhone. An unknown number? Normally I would put these down, but to my surprise, I found I was talkimg someone from the Aston Villa ticket office asking to conduct a survey regarding my season ticket.

For the last few years I have had my ticket (since they went cheap for the North Stand) I have NEVER had anyone phone me or ask me about my season ticket.

So, I went along with it. The person on the other end asked me a range of questions (in the section below I will give you the questions I was asked & the answers I replied with):

What is your seating like?

Brilliant, I wouldn’t move anywhere else in the ground.

How have you found the atmosphere in the North Stand?

I love it, we are close to the away fans & there is always some bit of entertainment & banter going on.

How have you found the atmosphere in Villa Park itself?

Very poor, probably the worst I’ve known for years.

Have there been any games you haven’t gone to and why?

The Arsenal game, which I heard, was our best game! (they laughed & replied yes it was) only reason I couldn’t go was due to I was flying out the next morning.

Do you know about viagogo?

Yeah I do, I would use it if I couldn’t find anyone to have my ticket.

Are you part of the cup scheme?

No I am not, I don’t have any issues getting my tickets. I do know about the service.

Do you use the kiosks at the club and how are you finding the pricing of food & drinks?

It’s not too bad, bit pricey for a cuppa, but its not as bad as other stadiums such as Old Trafford & Goodison.

What would make you renew your ticket for next year? free AVTV?

The free AVTV was a nice touch, one of the reasons I brought my ticket.

Do you think the club should do a price freeze?

Yes, a freeze or a price drop would be handy.

What would stop you from renewing your ticket next season for example a low league place?

No, that wouldn’t bother me. To be honest, the only reason I wouldn’t renew and don’t take this the wrong way, is if Alex was still in charge of the team. I’m a Villa supporter & I’ll support my team but managers & boards come & go. (Now, their response wasn’t one of surprise, it was one of ‘I’ve heard that tonight already’)

Did you like the idea of the gift box we produced this season?

Yes I did, very nice touch with the DVD & vouchers.

Have you used any of the vouchers?

Yes, the ones for the free cuppas etc have come in handy.

You do realise there was vouchers for prices off at the club shop?

Yes I did, but I didn’t want to buy a shirt this season.

Can I ask why?

Well, after Nike’s cock up last year I thought it was very poor. Plus with the rumour of you guys dumping Nike at the end of the season I don’t think there is much point. If Villa did the same thing again for example the vouchers I would consider it.

Ok, that’s brilliant, thanks for your help. Is there anything you care to ask me?

Who’s coming into the club this window (laughed) no no, I am fine thank you, I’m just keeping my ear down to the ground to see if anyone is coming in but I ain’t going to be surprised if we don’t sign anyone till the summer.

They ended the call by thanking me again.

Is the club providing good customer service (all of a sudden) or is the club worried about even more people not renewing their season tickets for next season?

Make of it what you will, but I think that the club & board are starting to worry. But, if anybody receives a phone call from the clubs ticket office. Please be honest with them. I was & they were grateful for my feedback.

Written by: Dave Beeston